Source note · What a consult produces in Webex Calling
Consult to entry point carries its own count and duration pair in the Customer Session Record only, where the consult to queue pair appears in the customer session, agent session and queue records alike.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table against the Agent Session and Queue Record tables
Cite this note
APA
WarmTransfer. (2026, September 5). What a consult produces in Webex Calling: source note wxqrec-consult-to-queue-and-entry-point-separate. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-consult-to-queue-and-entry-point-separate
BibTeX
@misc{warmtransfer-claim-wxqrec-consult-to-queue-and-entry-point-separate,
title = {What a consult produces in Webex Calling: source note wxqrec-consult-to-queue-and-entry-point-separate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-consult-to-queue-and-entry-point-separate},
note = {Source note wxqrec-consult-to-queue-and-entry-point-separate, checked 2026-09-05}
}