Source note · The Queue Record and what a queue counts at a transfer
Cisco states that a new record is generated for consult activities and remains active until the consultation ends, a conference is initiated, the call is transferred to another agent, or the call ends.
Checked 2026-09-05
A new record is generated for consult activities, tracking metrics such as consult count and duration, and remains active until the consultation ends, a conference is initiated, the call is transferred to another agent, or the call ends.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Standard Queue Record Fields and Measures, key aspects of Queue Records
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-consult-generates-a-new-queue-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-consult-generates-a-new-queue-record
BibTeX
@misc{warmtransfer-claim-wxqrec-consult-generates-a-new-queue-record,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-consult-generates-a-new-queue-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-consult-generates-a-new-queue-record},
note = {Source note wxqrec-consult-generates-a-new-queue-record, checked 2026-09-05}
}