Source note · The Queue Record and what a queue counts at a transfer
The bridged transfer activity dequeues a contact implicitly while transferring it to a third-party system, and the contact can be re-queued into the original queue if that system does not handle it.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Call Control Activities, Bridged Transfer
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-bridged-transfer-dequeues-implicitly. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-bridged-transfer-dequeues-implicitly
BibTeX
@misc{warmtransfer-claim-wxqrec-bridged-transfer-dequeues-implicitly,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-bridged-transfer-dequeues-implicitly},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-bridged-transfer-dequeues-implicitly},
note = {Source note wxqrec-bridged-transfer-dequeues-implicitly, checked 2026-09-05}
}