Claim record · The Queue Record and what a queue counts at a transfer
The agent transferred in count excludes blind transfers, and the guide lists the 5 blind transfer paths it excludes: to a different queue, to an entry point, to an agent, to the same queue and to a number.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer stock reports
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Activity by Queue and Queue All Fields Report, Agent Transferred In Count
Cite this claim
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: claim wxqrec-agent-transferred-in-excludes-blind. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-agent-transferred-in-excludes-blind
BibTeX
@misc{warmtransfer-claim-wxqrec-agent-transferred-in-excludes-blind,
title = {The Queue Record and what a queue counts at a transfer: claim wxqrec-agent-transferred-in-excludes-blind},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-agent-transferred-in-excludes-blind},
note = {Claim wxqrec-agent-transferred-in-excludes-blind, verified 2026-09-05}
}