Claim record · The interactions surface and scheduled call monitoring
Monitoring is reached from the interactions surface by opening an interaction's details and choosing listen, then answering the resulting call to get a control pane with pause and resume, barge in and end listen.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Manage and Monitor Interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage and Monitor Interactions, monitoring path
Cite this claim
APA
WarmTransfer. (2026, September 5). The interactions surface and scheduled call monitoring: claim wxintx-monitoring-is-two-clicks-deep. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxintx-monitoring-is-two-clicks-deep
BibTeX
@misc{warmtransfer-claim-wxintx-monitoring-is-two-clicks-deep,
title = {The interactions surface and scheduled call monitoring: claim wxintx-monitoring-is-two-clicks-deep},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxintx-monitoring-is-two-clicks-deep},
note = {Claim wxintx-monitoring-is-two-clicks-deep, verified 2026-09-05}
}