Claim record · The interactions surface and scheduled call monitoring
Four live-call monitoring rules are carried only by the older monitoring article: a barge is blocked while monitoring is paused, a barge is blocked when another supervisor is already monitoring, an agent's consult after a barge puts the supervisor on hold with automatic resume, and the losing supervisor is shown an error.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Monitor agents on a call — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitor agents on a call, live-call monitoring rules
Cite this claim
APA
WarmTransfer. (2026, September 5). The interactions surface and scheduled call monitoring: claim wxintx-four-rules-only-the-older-article-carries. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxintx-four-rules-only-the-older-article-carries
BibTeX
@misc{warmtransfer-claim-wxintx-four-rules-only-the-older-article-carries,
title = {The interactions surface and scheduled call monitoring: claim wxintx-four-rules-only-the-older-article-carries},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxintx-four-rules-only-the-older-article-carries},
note = {Claim wxintx-four-rules-only-the-older-article-carries, verified 2026-09-05}
}