Source note · The interactions details view and the coach control
Coaching is stated to be private from the customer, and the article says nothing about whether the agent is shown that coaching is happening or whether anyone else can tell.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Interactions details view in Supervisor Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Interactions details view in Supervisor Desktop, For live interactions
Cite this note
APA
WarmTransfer. (2026, September 5). The interactions details view and the coach control: source note wxidv-privacy-only-stated-against-the-customer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxidv-privacy-only-stated-against-the-customer
BibTeX
@misc{warmtransfer-claim-wxidv-privacy-only-stated-against-the-customer,
title = {The interactions details view and the coach control: source note wxidv-privacy-only-stated-against-the-customer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxidv-privacy-only-stated-against-the-customer},
note = {Source note wxidv-privacy-only-stated-against-the-customer, checked 2026-09-05}
}