Source note · The interactions details view and the coach control
The interactions details view offers 4 actions on a live interaction: send a message to the agent, listen, join or barge in, and coach the agent.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Interactions details view in Supervisor Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Interactions details view in Supervisor Desktop, For live interactions
Cite this note
APA
WarmTransfer. (2026, September 5). The interactions details view and the coach control: source note wxidv-four-live-actions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxidv-four-live-actions
BibTeX
@misc{warmtransfer-claim-wxidv-four-live-actions,
title = {The interactions details view and the coach control: source note wxidv-four-live-actions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxidv-four-live-actions},
note = {Source note wxidv-four-live-actions, checked 2026-09-05}
}