Source note · The interactions details view and the coach control
The details view presents live and completed transcripts for every channel type, with timings, duration, hold time and handle time, and a customer journey across channels and days.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Interactions details view in Supervisor Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Interactions details view in Supervisor Desktop, Features
Cite this note
APA
WarmTransfer. (2026, September 5). The interactions details view and the coach control: source note wxidv-details-view-spans-channels-and-days. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxidv-details-view-spans-channels-and-days
BibTeX
@misc{warmtransfer-claim-wxidv-details-view-spans-channels-and-days,
title = {The interactions details view and the coach control: source note wxidv-details-view-spans-channels-and-days},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxidv-details-view-spans-channels-and-days},
note = {Source note wxidv-details-view-spans-channels-and-days, checked 2026-09-05}
}