Cisco recommends turning off the SIP Application Layer Gateway or similar function on any SIP aware router or firewall, stating that although all Webex Calling traffic is encrypted certain SIP ALG implementations can cause issues with firewall traversal.

Checked 2026-09-16

Vendor
Cisco
Product
Webex Calling
Subsystem
network
Deployment
not restricted
Region
not restricted
Release range
not restricted
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling ICE media path optimization: source note wxice-sip-alg-should-be-turned-off. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxice-sip-alg-should-be-turned-off

BibTeX

@misc{warmtransfer-claim-wxice-sip-alg-should-be-turned-off,
  title  = {Webex Calling ICE media path optimization: source note wxice-sip-alg-should-be-turned-off},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxice-sip-alg-should-be-turned-off},
  note   = {Source note wxice-sip-alg-should-be-turned-off, checked 2026-09-16}
}

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