Claim record · Error path behaviour across Flow Designer activities
Cisco warns that the End Flow activity should not be used in an interactive voice response flow, because doing so may result in dead air and the call may not disconnect.
fact · verified 2026-09-15
End Flow use with IVR may result in dead air and the call may not disconnect.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, End Flow activity
Cite this claim
APA
WarmTransfer. (2026, September 15). Error path behaviour across Flow Designer activities: claim wxfep-end-flow-may-leave-dead-air. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxfep-end-flow-may-leave-dead-air
BibTeX
@misc{warmtransfer-claim-wxfep-end-flow-may-leave-dead-air,
title = {Error path behaviour across Flow Designer activities: claim wxfep-end-flow-may-leave-dead-air},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxfep-end-flow-may-leave-dead-air},
note = {Claim wxfep-end-flow-may-leave-dead-air, verified 2026-09-15}
}