Source note · Error path behaviour across Flow Designer activities
Cisco warns that the End Flow activity should not be used in an interactive voice response flow, because doing so may result in dead air and the call may not disconnect.
Checked 2026-09-15
End Flow use with IVR may result in dead air and the call may not disconnect.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer, End Flow activity
Cite this note
APA
WarmTransfer. (2026, September 15). Error path behaviour across Flow Designer activities: source note wxfep-end-flow-may-leave-dead-air. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxfep-end-flow-may-leave-dead-air
BibTeX
@misc{warmtransfer-claim-wxfep-end-flow-may-leave-dead-air,
title = {Error path behaviour across Flow Designer activities: source note wxfep-end-flow-may-leave-dead-air},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxfep-end-flow-may-leave-dead-air},
note = {Source note wxfep-end-flow-may-leave-dead-air, checked 2026-09-15}
}