The Webex Contact Center article that sets up digital channels end to end does not contain the word transfer anywhere, so transferring a digital conversation is documented only in the flow platform and not in the contact centre's own setup material.
Checked 2026-09-15
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Conversation transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up digital channels in Webex Contact Center, whole article
Cite this note
APA
WarmTransfer. (2026, September 15). Transferring a digital conversation in Webex Contact Center: source note wxdxfer-setup-article-never-says-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdxfer-setup-article-never-says-transfer
BibTeX
@misc{warmtransfer-claim-wxdxfer-setup-article-never-says-transfer,
title = {Transferring a digital conversation in Webex Contact Center: source note wxdxfer-setup-article-never-says-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxdxfer-setup-article-never-says-transfer},
note = {Source note wxdxfer-setup-article-never-says-transfer, checked 2026-09-15}
}