Cisco states that the calling features are not harmonized between Dedicated Instance and Webex Calling, that customers who split users across the 2 platforms will experience different features, and gives as its own example that Webex Calling users cannot be part of a hunt group on Dedicated Instance.

Checked 2026-09-16

The calling features are not harmonized between Dedicated Instance and Webex Calling. For example, Webex Calling users cannot be part of a hunt group on Dedicated Instance.
Vendor
Cisco
Product
Webex Calling
Subsystem
Dedicated Instance
Deployment
not restricted
Region
not restricted
Release range
not restricted
Checked
2026-09-16

Sources

Cite this note

APA

WarmTransfer. (2026, September 16). Webex Calling Dedicated Instance applicability: source note wxdi-features-are-not-harmonised. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxdi-features-are-not-harmonised

BibTeX

@misc{warmtransfer-claim-wxdi-features-are-not-harmonised,
  title  = {Webex Calling Dedicated Instance applicability: source note wxdi-features-are-not-harmonised},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxdi-features-are-not-harmonised},
  note   = {Source note wxdi-features-are-not-harmonised, checked 2026-09-16}
}

Read in context