Claim record · What the Customer Session Record carries
Transfer count is a source-side count of consult transfers in the Customer Session Record and a destination-side count of transfers of any kind in the Queue Record.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table against the Queue Record table, Transfer Count
Cite this claim
APA
WarmTransfer. (2026, September 5). What the Customer Session Record carries: claim wxcsr-transfer-count-counts-opposite-sides. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-transfer-count-counts-opposite-sides
BibTeX
@misc{warmtransfer-claim-wxcsr-transfer-count-counts-opposite-sides,
title = {What the Customer Session Record carries: claim wxcsr-transfer-count-counts-opposite-sides},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-transfer-count-counts-opposite-sides},
note = {Claim wxcsr-transfer-count-counts-opposite-sides, verified 2026-09-05}
}