The Customer Session Record carries a first queue identifier, a final queue identifier and a single contact start and end timestamp.

Checked 2026-09-05

Vendor
Cisco
Product
Webex Contact Center
Subsystem
Analyzer record types
Deployment
not restricted
Region
not restricted
Release range
current as of 2026-09-05
Checked
2026-09-05

Sources

Cite this note

APA

WarmTransfer. (2026, September 5). What the Customer Session Record carries: source note wxcsr-spans-the-whole-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-spans-the-whole-session

BibTeX

@misc{warmtransfer-claim-wxcsr-spans-the-whole-session,
  title  = {What the Customer Session Record carries: source note wxcsr-spans-the-whole-session},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcsr-spans-the-whole-session},
  note   = {Source note wxcsr-spans-the-whole-session, checked 2026-09-05}
}

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