Source note · What the Customer Session Record carries
Whether an interaction met the service level is calculated on the first queue in one record type and on the last queue in another.
disputed · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table against the Queue Record table, Is Within Service Level
Cite this note
APA
WarmTransfer. (2026, September 5). What the Customer Session Record carries: source note wxcsr-service-level-queue-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-service-level-queue-differs
BibTeX
@misc{warmtransfer-claim-wxcsr-service-level-queue-differs,
title = {What the Customer Session Record carries: source note wxcsr-service-level-queue-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-service-level-queue-differs},
note = {Source note wxcsr-service-level-queue-differs, checked 2026-09-05}
}