Source note · What the Customer Session Record carries
8 further field names carry different meanings across record types: current state, reason, transfer count, consult count, handle type, is within service level, routing type and connected duration.
field report · Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- field report
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, the customer session, agent session and queue record tables compared
Cite this note
APA
WarmTransfer. (2026, September 5). What the Customer Session Record carries: source note wxcsr-eight-more-fields-carry-two-meanings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-eight-more-fields-carry-two-meanings
BibTeX
@misc{warmtransfer-claim-wxcsr-eight-more-fields-carry-two-meanings,
title = {What the Customer Session Record carries: source note wxcsr-eight-more-fields-carry-two-meanings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-eight-more-fields-carry-two-meanings},
note = {Source note wxcsr-eight-more-fields-carry-two-meanings, checked 2026-09-05}
}