Claim record · What the Customer Session Record carries
Consult count includes consults to external numbers in the Customer Session Record and is limited to inbound agent to agent consults in the agent session and queue records.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table against the Agent Session and Queue Record tables, Consult Count
Cite this claim
APA
WarmTransfer. (2026, September 5). What the Customer Session Record carries: claim wxcsr-consult-count-scope-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-consult-count-scope-differs
BibTeX
@misc{warmtransfer-claim-wxcsr-consult-count-scope-differs,
title = {What the Customer Session Record carries: claim wxcsr-consult-count-scope-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-consult-count-scope-differs},
note = {Claim wxcsr-consult-count-scope-differs, verified 2026-09-05}
}