Source note · What the Customer Session Record carries
Consult count includes consults to external numbers in the Customer Session Record and is limited to inbound agent to agent consults in the agent session and queue records.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table against the Agent Session and Queue Record tables, Consult Count
Cite this note
APA
WarmTransfer. (2026, September 5). What the Customer Session Record carries: source note wxcsr-consult-count-scope-differs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcsr-consult-count-scope-differs
BibTeX
@misc{warmtransfer-claim-wxcsr-consult-count-scope-differs,
title = {What the Customer Session Record carries: source note wxcsr-consult-count-scope-differs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcsr-consult-count-scope-differs},
note = {Source note wxcsr-consult-count-scope-differs, checked 2026-09-05}
}