Source note · Webex Calling Call Queue as a product
The welcome message can be marked mandatory, and when it is not, a caller who reaches the queue while an agent is available does not hear it and is transferred to the agent.
Checked 2026-09-15
If the mandatory option isn’t selected and a caller reaches the call queue while there’s an available agent, the caller won’t hear this announcement and is transferred to an agent.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Call queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Call Queue, Welcome message
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Calling Call Queue as a product: source note wxcq-welcome-message-is-skipped-when-an-agent-is-free. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcq-welcome-message-is-skipped-when-an-agent-is-free
BibTeX
@misc{warmtransfer-claim-wxcq-welcome-message-is-skipped-when-an-agent-is-free,
title = {Webex Calling Call Queue as a product: source note wxcq-welcome-message-is-skipped-when-an-agent-is-free},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcq-welcome-message-is-skipped-when-an-agent-is-free},
note = {Source note wxcq-welcome-message-is-skipped-when-an-agent-is-free, checked 2026-09-15}
}