Source note · Webex Calling Call Queue as a product
The call queue article uses three different words for three different exits and defines each: a call is handled when the queue becomes full, bounced when the agent does not answer, and processed when the queue has no agents.
field report · Checked 2026-09-15
Handled when the call queue becomes full Bounced when the agent doesn’t answer the calls Processed when the queue has no agents
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- Call queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- field report
- Checked
- 2026-09-15
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure Call Queue, Manage call queue policies
Cite this note
APA
WarmTransfer. (2026, September 15). Webex Calling Call Queue as a product: source note wxcq-three-words-for-three-queue-exits. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcq-three-words-for-three-queue-exits
BibTeX
@misc{warmtransfer-claim-wxcq-three-words-for-three-queue-exits,
title = {Webex Calling Call Queue as a product: source note wxcq-three-words-for-three-queue-exits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcq-three-words-for-three-queue-exits},
note = {Source note wxcq-three-words-for-three-queue-exits, checked 2026-09-15}
}