Source note · What a consult produces in Webex Calling
A receiving participant sees the caller intent and the summary before answering only when both shared summaries and caller intent are enabled, and the article's own troubleshooting entry for a missing caller intent is to confirm both.
Checked 2026-09-15
Confirm that both shared summaries and caller intent are enabled.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant for Webex Calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Use Cisco AI Assistant with Customer Assist, Agent experience and Troubleshooting
Cite this note
APA
WarmTransfer. (2026, September 15). What a consult produces in Webex Calling: source note wxcons-shared-summary-needs-both-toggles. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcons-shared-summary-needs-both-toggles
BibTeX
@misc{warmtransfer-claim-wxcons-shared-summary-needs-both-toggles,
title = {What a consult produces in Webex Calling: source note wxcons-shared-summary-needs-both-toggles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcons-shared-summary-needs-both-toggles},
note = {Source note wxcons-shared-summary-needs-both-toggles, checked 2026-09-15}
}