Claim record · What a consult produces in Webex Calling
The Customer Assist Queue Call Details report carries a conference time column and no consult column, and handle time is captured when the agent ends or transfers the call.
fact · verified 2026-09-05
Conference time (sec) | Amount of time that an agent spent in a conference call with a call and another agent.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- reporting
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Call Details field-reference table, Conference time and Handle time columns
Cite this claim
APA
WarmTransfer. (2026, September 5). What a consult produces in Webex Calling: claim wxcons-report-has-conference-time-no-consult. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcons-report-has-conference-time-no-consult
BibTeX
@misc{warmtransfer-claim-wxcons-report-has-conference-time-no-consult,
title = {What a consult produces in Webex Calling: claim wxcons-report-has-conference-time-no-consult},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcons-report-has-conference-time-no-consult},
note = {Claim wxcons-report-has-conference-time-no-consult, verified 2026-09-05}
}