Source note · What a consult produces in Webex Calling
AI summaries are not supported for shared lines or virtual lines, so a transfer made from a shared line leaves no summary for the receiving party whatever the organisation has enabled.
Checked 2026-09-15
AI summaries are not supported for shared lines or virtual lines.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant for Webex Calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Use Cisco AI Assistant with Customer Assist, Limitations and privacy notes
Cite this note
APA
WarmTransfer. (2026, September 15). What a consult produces in Webex Calling: source note wxcons-no-summary-on-shared-or-virtual-lines. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcons-no-summary-on-shared-or-virtual-lines
BibTeX
@misc{warmtransfer-claim-wxcons-no-summary-on-shared-or-virtual-lines,
title = {What a consult produces in Webex Calling: source note wxcons-no-summary-on-shared-or-virtual-lines},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcons-no-summary-on-shared-or-virtual-lines},
note = {Source note wxcons-no-summary-on-shared-or-virtual-lines, checked 2026-09-15}
}