Claim record · What a consult produces in Webex Calling
The Customer Assist reports define consultative transfer count as transfers to another party after consult and blind transfer count as transfers to another party without consult, making the presence of a consultation the whole of the distinction.
fact · verified 2026-09-15
Blind Transfer Count Total number of times an agent transferred a call to another party without consult.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant for Webex Calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-15
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Customer Assist reports, transfer count measures
Cite this claim
APA
WarmTransfer. (2026, September 15). What a consult produces in Webex Calling: claim wxcons-customer-assist-defines-blind-as-without-consult. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcons-customer-assist-defines-blind-as-without-consult
BibTeX
@misc{warmtransfer-claim-wxcons-customer-assist-defines-blind-as-without-consult,
title = {What a consult produces in Webex Calling: claim wxcons-customer-assist-defines-blind-as-without-consult},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcons-customer-assist-defines-blind-as-without-consult},
note = {Claim wxcons-customer-assist-defines-blind-as-without-consult, verified 2026-09-15}
}