Source note · What a consult produces in Webex Calling
The Customer Assist reports define consultative transfer count as transfers to another party after consult and blind transfer count as transfers to another party without consult, making the presence of a consultation the whole of the distinction.
disputed · Checked 2026-09-15
Blind Transfer Count Total number of times an agent transferred a call to another party without consult.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant for Webex Calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Status
- disputed
- Checked
- 2026-09-15
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Customer Assist reports, transfer count measures
Cite this note
APA
WarmTransfer. (2026, September 15). What a consult produces in Webex Calling: source note wxcons-customer-assist-defines-blind-as-without-consult. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcons-customer-assist-defines-blind-as-without-consult
BibTeX
@misc{warmtransfer-claim-wxcons-customer-assist-defines-blind-as-without-consult,
title = {What a consult produces in Webex Calling: source note wxcons-customer-assist-defines-blind-as-without-consult},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcons-customer-assist-defines-blind-as-without-consult},
note = {Source note wxcons-customer-assist-defines-blind-as-without-consult, checked 2026-09-15}
}