The Queue Record carries a call leg identifier and a call leg count described as the number of call-leg records per interaction, and a blind or consult transfer ends the current record and starts a new one.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record types appendix, Queue Record fields
Cite this note
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: source note wxcdr-queue-record-is-leg-shaped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-queue-record-is-leg-shaped
BibTeX
@misc{warmtransfer-claim-wxcdr-queue-record-is-leg-shaped,
title = {Records and fields that represent a consult or a transfer: source note wxcdr-queue-record-is-leg-shaped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-queue-record-is-leg-shaped},
note = {Source note wxcdr-queue-record-is-leg-shaped, checked 2026-09-05}
}