Webex Contact Center generates a new Queue Record for consult activities, tracking metrics such as consult count and duration, and the record remains active until the consultation ends, a conference is initiated, the call is transferred to another agent, or the call ends.
Checked 2026-09-05
A new record is generated for consult activities, tracking metrics such as consult count and duration, and remains active until the consultation ends, a conference is initiated, the call is transferred to another agent, or the call ends.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record types appendix, Queue Record
Cite this note
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: source note wxcdr-queue-record-for-consults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-queue-record-for-consults
BibTeX
@misc{warmtransfer-claim-wxcdr-queue-record-for-consults,
title = {Records and fields that represent a consult or a transfer: source note wxcdr-queue-record-for-consults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-queue-record-for-consults},
note = {Source note wxcdr-queue-record-for-consults, checked 2026-09-05}
}