Four different identifiers join the parts of a transferred call: a contact session identifier inside Webex Contact Center, a child contact identifier for a consult to an entry point or dial number, a correlation identifier within Webex Calling, and a transfer related call identifier across a transfer.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record types appendix and the Webex Calling call detail records field reference
Cite this note
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: source note wxcdr-join-keys-differ-by-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-join-keys-differ-by-scope
BibTeX
@misc{warmtransfer-claim-wxcdr-join-keys-differ-by-scope,
title = {Records and fields that represent a consult or a transfer: source note wxcdr-join-keys-differ-by-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-join-keys-differ-by-scope},
note = {Source note wxcdr-join-keys-differ-by-scope, checked 2026-09-05}
}