The Customer Session Record does not split on a consult: after the agent completes the transfer and wraps up, the record continues updating until either the customer or the consulted party disconnects.
Checked 2026-09-05
the agent completes the call transfer and wraps up. The customer and consulted party then continue the call, and the Customer Session Record (CSR) continues updating until either the customer or consulted party disconnects.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Record types appendix, consult operations passage
Cite this note
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: source note wxcdr-csr-does-not-split-on-consult. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-csr-does-not-split-on-consult
BibTeX
@misc{warmtransfer-claim-wxcdr-csr-does-not-split-on-consult,
title = {Records and fields that represent a consult or a transfer: source note wxcdr-csr-does-not-split-on-consult},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-csr-does-not-split-on-consult},
note = {Source note wxcdr-csr-does-not-split-on-consult, checked 2026-09-05}
}