Claim record · Records and fields that represent a consult or a transfer
A consult to queue counts as a presented call: calls presented is the sum of the queue count, the consult to queue count and the outdial consult to queue count, and a handled consult lands in calls handled.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer measures
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue measures, Calls Presented definition
Cite this claim
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: claim wxcdr-consult-to-queue-is-presented. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-consult-to-queue-is-presented
BibTeX
@misc{warmtransfer-claim-wxcdr-consult-to-queue-is-presented,
title = {Records and fields that represent a consult or a transfer: claim wxcdr-consult-to-queue-is-presented},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-consult-to-queue-is-presented},
note = {Claim wxcdr-consult-to-queue-is-presented, verified 2026-09-05}
}