Webex Calling call detail records carry a field named WxCC consult merge status, which specifies whether Webex Contact Center performed a transfer or conference on a consultative call; a value of No means the leg was started as an agent's consult and was never merged into the customer call.
Checked 2026-09-05
This field specifies whether Webex Contact Center (WxCC) has performed a transfer or conference operation on a consultative call, indicating that the consulted party was connected to the customer call.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call detail records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Reports for Your Cloud Collaboration Portfolio — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Webex Calling call detail records field reference, WxCC consult merge status
Cite this note
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: source note wxcdr-consult-merge-status-field. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-consult-merge-status-field
BibTeX
@misc{warmtransfer-claim-wxcdr-consult-merge-status-field,
title = {Records and fields that represent a consult or a transfer: source note wxcdr-consult-merge-status-field},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-consult-merge-status-field},
note = {Source note wxcdr-consult-merge-status-field, checked 2026-09-05}
}