Claim record · Records and fields that represent a consult or a transfer
The Customer Session Record event grid carries consulting and consult-done as events inside a single session, and every state sets the update-session-attributes action.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Customer Session Record event grid
Cite this claim
APA
WarmTransfer. (2026, September 5). Records and fields that represent a consult or a transfer: claim wxcdr-consult-events-inside-one-session. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcdr-consult-events-inside-one-session
BibTeX
@misc{warmtransfer-claim-wxcdr-consult-events-inside-one-session,
title = {Records and fields that represent a consult or a transfer: claim wxcdr-consult-events-inside-one-session},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcdr-consult-events-inside-one-session},
note = {Claim wxcdr-consult-events-inside-one-session, verified 2026-09-05}
}