The connector links a call to the ticket the agent has navigated to: if it opens ticket XYZ on arrival but the agent navigates to ticket ABC, ticket ABC is updated after the call ends.
Checked 2026-10-02
Linking of the ticket is based on the navigation events.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Supported features, ticket linking note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-ticket-link-by-navigation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-ticket-link-by-navigation
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-ticket-link-by-navigation,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-ticket-link-by-navigation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-ticket-link-by-navigation},
note = {Source note wxcc-zendesk-setup-ticket-link-by-navigation, checked 2026-10-02}
}