The Screen Pop activity takes a Screen Pop URL, Query Parameters built from flow variables in {{variable}} syntax such as {{NewContact.ANI}}, and a Screen Pop Desktop Label shown as the hyperlink text.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Screen Pop activity, URL settings
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-settings
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-screen-pop-settings,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-settings},
note = {Source note wxcc-zendesk-setup-screen-pop-settings, checked 2026-10-02}
}