The Flow Designer Screen Pop activity applies only once an agent is involved and is typically placed in the AgentAccepted and PhoneContactEnded event flows.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Screen Pop activity
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-events. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-events
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-screen-pop-events,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-events},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-events},
note = {Source note wxcc-zendesk-setup-screen-pop-events, checked 2026-10-02}
}