With the Inside Desktop or existing-tab display option, data an agent is entering in the screen pop is lost if the agent accepts a new call.
Checked 2026-10-02
If the Screen Pop display option is Inside Desktop or Existing browser tab, data being entered in the Screen Pop for a call is lost if the agent accepts a new call.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- flow-designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Screen Pop activity, note
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-data-loss. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-data-loss
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-screen-pop-data-loss,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-screen-pop-data-loss},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-screen-pop-data-loss},
note = {Source note wxcc-zendesk-setup-screen-pop-data-loss, checked 2026-10-02}
}