Before outdial works, the article requires an outdial entry point and strategy, outdial ANI enabled in the agent profile, and the outdial ANI mapped to the entry point by a Dial Number-to-Entry Point mapping.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outdial
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Outgoing calls, prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-outdial-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-outdial-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-outdial-prereqs,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-outdial-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-outdial-prereqs},
note = {Source note wxcc-zendesk-setup-outdial-prereqs, checked 2026-10-02}
}