Signing in to Agent Desktop with WebRTC inside a CRM connector is supported only for the Salesforce and Microsoft Dynamics connectors, so it is not supported in the Zendesk connector.
Checked 2026-10-02
We support signing into Agent Desktop using WebRTC for Salesforce (SFDC) and Microsoft Dynamics (MS Dynamics) Connectors only.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Limitations note under usage
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-no-webrtc-in-zendesk. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-no-webrtc-in-zendesk
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-no-webrtc-in-zendesk,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-no-webrtc-in-zendesk},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-no-webrtc-in-zendesk},
note = {Source note wxcc-zendesk-setup-no-webrtc-in-zendesk, checked 2026-10-02}
}