Neither the Cisco Zendesk integration article nor the Marketplace listing says that Webex Contact Center agent state is synchronized to Zendesk; agent state appears to be handled only in the embedded Desktop.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Whole article: no agent-state section
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-no-agent-state-doc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-no-agent-state-doc
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-no-agent-state-doc,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-no-agent-state-doc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-no-agent-state-doc},
note = {Source note wxcc-zendesk-setup-no-agent-state-doc, checked 2026-10-02}
}