When no matching record is found on an incoming call, the agent can create a new customer record, and can create a ticket directly from the agent desktop.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Supported features, Incoming calls
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-inbound-new-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-inbound-new-record
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-inbound-new-record,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-inbound-new-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-inbound-new-record},
note = {Source note wxcc-zendesk-setup-inbound-new-record, checked 2026-10-02}
}