A 2026-04-30 What's new entry describes granular agent state control per media type, with a tenant-level Control Hub toggle available until 2026-10-29, after which the feature goes to general availability.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to GA after 2026-10-29
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Entry dated 2026-04-30, Granular agent state control by media type
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-granular-agent-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-granular-agent-state
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-granular-agent-state,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-granular-agent-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-granular-agent-state},
note = {Source note wxcc-zendesk-setup-granular-agent-state, checked 2026-10-02}
}