For an outgoing call the agent opens the customer's ticket in the Zendesk agent console, clicks the Apps icon in the right panel and selects Call under the Webex Contact Center app.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Outgoing calls
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-click-to-dial-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-click-to-dial-steps
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-click-to-dial-steps,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-click-to-dial-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-click-to-dial-steps},
note = {Source note wxcc-zendesk-setup-click-to-dial-steps, checked 2026-10-02}
}