The connector supports these CAD variables for tickets: activityDateTime, interactionId (contact session ID), phoneNumber (ANI), direction, queueName and wrapupCode.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- widget 1.2.2
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Supported CAD variables
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-cad-variables-supported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-cad-variables-supported
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-cad-variables-supported,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-cad-variables-supported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-cad-variables-supported},
note = {Source note wxcc-zendesk-setup-cad-variables-supported, checked 2026-10-02}
}