The Cisco set-up procedure has the administrator open the newly activated agent under Settings > Manage > People, click Manage in Admin Center, and select Admin from the Role drop-down.
Checked 2026-10-02
From the agent's Roles and access settings, select Admin from the Role drop-down list.
- Vendor
- Zendesk
- Product
- Zendesk Support
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Set up Webex Contact Center for Zendesk
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-agent-role-admin. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-agent-role-admin
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-agent-role-admin,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-agent-role-admin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-agent-role-admin},
note = {Source note wxcc-zendesk-setup-agent-role-admin, checked 2026-10-02}
}