Cisco's article does not explain why the Admin role is needed or whether every contact center agent needs it, so granting Zendesk Admin to all agents may give broader rights than the connector needs.
inferred · Checked 2026-10-02
- Vendor
- Zendesk
- Product
- Zendesk Support
- Subsystem
- zendesk-connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Integrate Webex Contact Center with Zendesk — Cisco · tier 2 current vendor documentation · Set up Webex Contact Center for Zendesk
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-admin-role-scope-unclear. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-admin-role-scope-unclear
BibTeX
@misc{warmtransfer-claim-wxcc-zendesk-setup-admin-role-scope-unclear,
title = {Setting up the Webex Contact Center integration with Zendesk: source note wxcc-zendesk-setup-admin-role-scope-unclear},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-zendesk-setup-admin-role-scope-unclear},
note = {Source note wxcc-zendesk-setup-admin-role-scope-unclear, checked 2026-10-02}
}