Source note · Setting up WhatsApp as a Webex Contact Center channel
In the United States and Canada, a virtual number must be onboarded as a 10DLC number with a brand and campaign ID before it can be enabled for WhatsApp through Webex Connect.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp asset
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp - WXCC — Cisco (Webex Connect) · tier 2 current vendor documentation · Embedded Sign-Up, step on phone number integration (note)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc},
note = {Source note wxcc-whatsapp-channel-setup-us-ca-virtual-number-10dlc, checked 2026-10-02}
}