Source note · Setting up WhatsApp as a Webex Contact Center channel
An entry dated 2026-04-30 on the administrators' What's New page introduces WhatsApp Registered Template support in Control Hub Quick Replies. Administrators can create templates and submit them directly for Meta approval, and approved templates are available to agents during conversations.
disputed · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- WhatsApp templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 onward
- Status
- disputed
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · WhatsApp Registered Templates (April 30, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-registered-templates-in-ch. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-registered-templates-in-ch
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-registered-templates-in-ch,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-registered-templates-in-ch},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-registered-templates-in-ch},
note = {Source note wxcc-whatsapp-channel-setup-registered-templates-in-ch, checked 2026-10-02}
}