Source note · Setting up WhatsApp as a Webex Contact Center channel
The number for a Webex Connect WhatsApp asset must not be a short code, or a toll-free number that cannot receive an OTP message.
Checked 2026-10-02
The number must not be a short code or a toll-free number incapable of receiving an OTP message.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp - WXCC — Cisco (Webex Connect) · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree},
note = {Source note wxcc-whatsapp-channel-setup-no-shortcode-or-tollfree, checked 2026-10-02}
}