Source note · Setting up WhatsApp as a Webex Contact Center channel
The digital channels article orders agent setup as: create multimedia profiles covering the digital media types, create a site tagged with the profile, create a team in that site, create users as agents associated with team, site and profile, and configure the RONA timeout in Control Hub.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Digital channels provisioning
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Provision digital channels, step 3
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-mmp-site-team-user-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-mmp-site-team-user-order
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-mmp-site-team-user-order,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-mmp-site-team-user-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-mmp-site-team-user-order},
note = {Source note wxcc-whatsapp-channel-setup-mmp-site-team-user-order, checked 2026-10-02}
}