Source note · Setting up WhatsApp as a Webex Contact Center channel
For WhatsApp, create the entry point with Channel Type Social Channel and the matching digital channel, then map the WhatsApp asset to it.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Provision digital channels, step 5 (entry points and queues)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ep-social-channel-type. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ep-social-channel-type
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-ep-social-channel-type,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ep-social-channel-type},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ep-social-channel-type},
note = {Source note wxcc-whatsapp-channel-setup-ep-social-channel-type, checked 2026-10-02}
}