Source note · Setting up WhatsApp as a Webex Contact Center channel
After a WhatsApp asset is registered in Webex Connect, its entry point mapping must also be done in Webex Contact Center.
Checked 2026-10-02
Once the asset is registered on Webex Connect, the entry point mapping should be done on the Cisco Webex Contact Center portal as well.
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp asset registration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp - WXCC — Cisco (Webex Connect) · tier 2 current vendor documentation · Registering Asset with Webex Contact Center (note)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ep-mapping-after-register. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ep-mapping-after-register
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-ep-mapping-after-register,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ep-mapping-after-register},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ep-mapping-after-register},
note = {Source note wxcc-whatsapp-channel-setup-ep-mapping-after-register, checked 2026-10-02}
}